We aim to provide a transparent and fair refund process for products purchased through our AI tools marketplace.

As the marketplace primarily offers digital products, including AI software, subscriptions, licenses, tool access, and related marketplace products, refund handling may differ from physical goods.

Refund Eligibility

Refund requests may be considered in situations such as:

• Duplicate orders or accidental purchases

• Non-delivery of digital access where the issue cannot be resolved

• Technical access problems that remain unresolved after review

• Incorrect product delivery where applicable

Each request is reviewed individually.

Digital Product Conditions

Many products may provide immediate access, activation links, downloads, licenses, or external provider access after purchase.

Where access has already been activated, redeemed, downloaded, or substantially used, refund eligibility may be limited depending on the product and provider conditions.

Third-Party Providers & External Software

Some products may involve external software providers, affiliates, partners, or third-party suppliers.

In these cases, refund reviews may require coordination with the original provider and may depend on their activation records, licensing status, or delivery confirmation.

Technical Issues & Non-Delivery

If you experience access problems, please contact support first. We will review delivery status, activation information, and available solutions.

Where non-delivery is confirmed and cannot be resolved, refund options may be considered.

Review Timeline & Exceptions

Refund reviews are generally processed within a reasonable timeframe after receiving all required information.

 

Certain activated products completed access deliveries, subscriptions, or provider-restricted products may have additional limitations.